Troubleshooting Internet Explorer

Internet Explorer is a tricky browser. Microsoft seems to change it with every new release making it slightly more convoluted to gain control of it.

Here are a few steps to take when Internet Explorer is giving you troubles with Dashboard Rotator.

  • With IE11, we need to change a few settings from the default to allow the executable maintain control of the browser after each cycle, one of which is a registry key.  We have made this easy for you by automatically setting the reg key when you start a new Internet Explorer rotation although unless you are running as Administrator, it will not have sufficient access to write the key. Try running the Dashboard Rotator executable as Administrator and starting a rotation using Internet Explorer as the selected browser. This should allow us to update the key and hopefully allow you to run the tool as a regular user afterwards.

    If you would prefer to make the registry change your self, for IE 11 only, on 32-bit Windows installations, the key you must examine in the registry editor is HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BFCACHE. For 64-bit Windows installations, the key is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BFCACHE. Please note that the FEATURE_BFCACHE subkey may or may not be present, and should be created if it is not present. Important: Inside this key, create a DWORD value named iexplore.exe with the value of 0.

  • Don’t store the Dashboard Rotator files in C:\somepath.  This is a privileged location and you may experience weird behavior as you will not have full permissions to the directory. This is especially prevalent on Windows 8 machines, instead store the files either on your Desktop or in the users home directory.
  • On IE 7 or higher on Windows Vista or Windows 7, you must set the Protected Mode settings for each zone to be the same value. The value can be on or off, as long as it is the same for every zone. To set the Protected Mode settings, choose “Internet Options…” from the Tools menu, and click on the Security tab. For each zone, there will be a check box at the bottom of the tab labeled “Enable Protected Mode”.
  • Additionally, “Enhanced Protected Mode” must be disabled for IE 10 and higher. This option is found in the Advanced tab of the Internet Options dialog.
  • When troubleshooting make sure you check the “Debug” button  on the interface, then try again.  By default we don’t bother you with errors unless you want to know about them.  Send us any debug error messages you see when asking for help.
  • Use FireFox if Internet Explorer simply wont play nicely. Different companies have different group policies and sometimes machines are locked down tighter than others.  FireFox is less bound by the Windows OS restrictions and may save you some time and effort.

Comments are closed.