Help

Activating Behind A Proxy

If you try to activate the software from behind a proxy, depending on how the proxy is configured you may not be able to generate a license file. By default, the Dashboard Rotator executable will attempt to use the same proxy config used by Internet Explorer. Some proxies will require additional authentication that may prevent the software from getting onto the internet. In this case we can manually issue the license files for you.

The licenses are issued to specific machines based on NETBIOS machine name.

To get this name, open up a command line and run “nbtstat -n“, the machine name should be the one on top. The machine name will generally be the same as the output from running “hostname” although it may be uppercased. The licenses are case sensitive, so it’s important we get the correct machine name, hence why we recommend running nbtstat -n and not using the display hostname.

Internet Explorer

Internet Explorer is a tricky browser. Microsoft seems to change it with every new release making it slightly more convoluted to gain control of it.

Here are a few steps to take when Internet Explorer is giving you troubles with Dashboard Rotator.

  • With IE11, we need to change a few settings from the default to allow the executable maintain control of the browser after each cycle, one of which is a registry key.  We have made this easy for you by automatically setting the reg key when you start a new Internet Explorer rotation although unless you are running as Administrator, it will not have sufficient access to write the key. Try running the Dashboard Rotator executable as Administrator and starting a rotation using Internet Explorer as the selected browser. This should allow us to update the key and hopefully allow you to run the tool as a regular user afterwards.

    If you would prefer to make the registry change your self, for IE 11 only, on 32-bit Windows installations, the key you must examine in the registry editor is HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BFCACHE. For 64-bit Windows installations, the key is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BFCACHE. Please note that the FEATURE_BFCACHE subkey may or may not be present, and should be created if it is not present. Important: Inside this key, create a DWORD value named iexplore.exe with the value of 0.

  • Don’t store the Dashboard Rotator files in C:\somepath.  This is a privileged location and you may experience weird behavior as you will not have full permissions to the directory. This is especially prevalent on Windows 8 machines, instead store the files either on your Desktop or in the users home directory.
  • On IE 7 or higher on Windows Vista or Windows 7, you must set the Protected Mode settings for each zone to be the same value. The value can be on or off, as long as it is the same for every zone. To set the Protected Mode settings, choose “Internet Options…” from the Tools menu, and click on the Security tab. For each zone, there will be a check box at the bottom of the tab labeled “Enable Protected Mode”.
  • Additionally, “Enhanced Protected Mode” must be disabled for IE 10 and higher. This option is found in the Advanced tab of the Internet Options dialog.
  • When troubleshooting make sure you check the “Debug” button  on the interface, then try again.  By default we don’t bother you with errors unless you want to know about them.  Send us any debug error messages you see when asking for help.
  • Use FireFox if Internet Explorer simply wont play nicely. Different companies have different group policies and sometimes machines are locked down tighter than others.  FireFox is less bound by the Windows OS restrictions and may save you some time and effort.
FireFox

Disabling Automatic Updates

FireFox tends to break the web driver with each major release (35,36 etc).

We try to keep up with it, but sometimes there will be a few days before we catch up to the FireFox release cycle.

We highly recommend disabling FireFox automatic updates on your dashboard machine to prevent any un-expected updates from breaking connectivity to Dashboard Rotator.

You can do this by:
– Type “about:config” in the address bar, then press “Enter“.
– Search for the “app.update.auto” setting.
– Double-click the “app.update.auto” option to toggle the setting. If set to “true“, automatic updates are enabled. If set to “false“, automatic updates are disabled.

Use The Correct WebDriver.dll For Your Version

If you are having troubles getting FireFox to work with DashboardRotator, you can try replacing the WebDriver.dll file that sits next to the dashboardrotator.exe with one of the following

FireFox 39 – Download Here

FireFox 37 – Download Here

FireFox 36 – Download Here

FireFox 35 – Download Here

Frequently Asekd Questions

After a few hours, I need to re-login to my web page, what’s causing this?

This is generally due to a short expiry login cookie being generated by your monitoring / display software. The Dashboard Rotator will never interact with your web pages. It will never clear any browser data or log you out of your software. It operates simply as though you were changing URL’s yourself from the address bar.

We suggest looking for login session expiry options in your software and extending the expiry windows.


How does it handle memory leaking?

It's no secret that Internet Explorer leaks memory over time and occasionally crashes all together. We’ve got this covered. The rotation process is monitored every few seconds for memory usage and to make sure Internet Explorer is still alive. If it spots a problem it will kill the IE process and free up the memory before restarting IE and kicking off the cycle again.  If the IE process crashes completely, the Dashboard Rotator will restart IE and start the cycle process again aswell.


Why use Internet Explorer?

Because it’s a standard piece of software, built into the SOE for many organisations,  3rd party browsers are generally restricted or not allowed at all within many enterprise businesses.  This just makes it easier for any body to use the tool with the least amount of friction in your work place.


The application window wont display

Move the application files out of the desktop.  Put them in the users document folder or somewhere completely owned by your user account and drag a shortcut  to the exe onto the desktop instead.  Windows 7 introduced some odd permissions that doesn’t play well when the application files are all stored on the desktop.


Does it require admin privileges to run or install?

No. There is no installer and it does not touch any system files. The tool runs completely stand alone.  So long as your account has rights to browse the internet, the tool will work.


Rotation Stops On Some Internal Web Pages, Why?

A rare problem that only a few people have reported, and one that we can only attribute to some sort of group policy restriction. On some internal web pages (SSRS, Share Point etc) the page will load, but then no further pages will.
The work around solution is to run the executable as Administrator, or a user with more elevated rights.  It appears as though there is some obscure group policy that prevents Internet Explorer from being controlled externally under a regular users account.


I’m Getting “Resource Is In Use” Errors

The Internet Explorer “Resource In Use” error that has appeared in the past has been resolved with version 1.4, how ever there are some settings that need to be set in IE for the new code to take effect. There are some settings that need to be changed in order for the new code to take effect.

  • On IE 7 or higher on Windows Vista or Windows 7, you must set the Protected Mode settings for each zone to be the same value. The value can be on or off, as long as it is the same for every zone. To set the Protected Mode settings, choose “Internet Options…” from the Tools menu, and click on the Security tab. For each zone, there will be a check box at the bottom of the tab labeled “Enable Protected Mode”.
  • Additionally, “Enhanced Protected Mode” must be disabled for IE 10 and higher. This option is found in the Advanced tab of the Internet Options dialog.