FAQ

Can I run Dashboard Rotator on multiple machines?

Yes, you may run the Dashboard Rotator on up to 3 machines at once. Any more than 3 machines and we ask that you purchase another copy. Please refer to the licensing agreement

After a few hours, I need to re-login to my web page, what’s causing this?

This is generally due to a short expiry login cookie being generated by your monitoring / display software. The Dashboard Rotator will never interact with your web pages. It will never clear any browser data or log you out of your software. It operates simply as though you were changing URL’s yourself from the address bar.

We suggest looking for login session expiry options in your software and extending the expiry windows.

How does it handle memory leaking?

Its no secret that Internet Explorer leaks memory over time and occasionally crashes all together. We’ve got this covered. The rotation process is monitored every few seconds for memory usage and to make sure Internet Explorer is still alive. If it spots a problem it will kill the IE process and free up the memory before restarting IE and kicking off the cycle again.  If the IE process crashes completely, the Dashboard Rotator will restart IE and start the cycle process again aswell.

Why use Internet Explorer?

Because it’s a standard piece of software, built into the SOE for many organisations,  3rd party browsers are generally restricted or not allowed at all within many enterprise businesses.  This just makes it easier for any body to use the tool with the least amount of friction in your work place.

The application window wont display

Move the application files out of the desktop.  Put them in the users document folder or somewhere completely owned by your user account and drag a shortcut  to the exe onto the desktop instead.  Windows 7 introduced some odd permissions that doesn’t play well when the application files are all stored on the desktop.

Does it require admin privileges to run or install?

No. There is no installer and it does not touch any system files. The tool runs completely stand alone.  So long as your account has rights to browse the internet, the tool will work.

Rotation Stops On Some Internal Web Pages, Why?

A rare problem that only a few people have reported, and one that we can only attribute to some sort of group policy restriction. On some internal web pages (SSRS, Share Point etc) the page will load, but then no further pages will.
The work around solution is to run the executable as Administrator, or a user with more elevated rights.  It appears as though there is some obscure group policy that prevents Internet Explorer from being controlled externally under a regular users account.

I’m Getting “Resource Is In Use” Errors

The Internet Explorer “Resource In Use” error that has appeared in the past has been resolved with version 1.4, how ever there are some settings that need to be set in IE for the new code to take effect. There are some settings that need to be changed in order for the new code to take effect.

  • On IE 7 or higher on Windows Vista or Windows 7, you must set the Protected Mode settings for each zone to be the same value. The value can be on or off, as long as it is the same for every zone. To set the Protected Mode settings, choose “Internet Options…” from the Tools menu, and click on the Security tab. For each zone, there will be a check box at the bottom of the tab labeled “Enable Protected Mode”.
  • Additionally, “Enhanced Protected Mode” must be disabled for IE 10 and higher. This option is found in the Advanced tab of the Internet Options dialog.
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